The friendly staff at North Texas Family Medicine welcomes your call and looks forward to serving you. If you have any questions about our primary care services, please call our office at (972) 599-2567. To schedule an appointment, you can call us or use our secure online appointment request form.
Location & Phone
Phone: (972) 599-2567
Fax: (972) 599-2119
Hours: Monday – Friday, 8 am – 5 pm
4001 W. 15th Street, Suite 445
Plano, TX 75093
We are conveniently located on the northwest corner of 15th Street and Coit Road, inside the four-story Building III, which is connected to the Medical City Plano hospital by a skybridge across Coit Road. We are on bus route 451 of the DART bus system.
Free parking is available near Building III, as well as in the parking garage to the west of the building.
If you have an urgent medical need and need to talk to one of our doctors after our regular hours, please call our office at (972) 599-2567. A medical provider is on-call 24 hours a day. Your call will be returned promptly.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of North Texas Family Medicine and they will contact us.
Doctors at North Texas Family Medicine have hospital affiliations with Medical City Plano.
At North Texas Family Medicine, we accept most major commercial insurance plans. However, we are not Medicare providers nor do we accept health exchange insurance plans. Please contact your insurance company or you may call our office at (972) 599-2567 to find out if we accept your plan.
If your insurance requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you are uninsured and pay with cash or credit card at the time of service, we are happy to extend you a 15% discount.
If you have a question related to your bill or insurance, please contact our billing specialists at (972) 599-2567.
Prescriptions and refills for established patients of North Texas Family Medicine are routinely issued during our regular office hours (see above). You can make your request by calling your pharmacy.
Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
If one of our doctors suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.
Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require 3 business days for the processing of routine referrals